Shipping policy
Shipping Policy
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing
immediately. However, once your order arrives, you may contact our support team to initiate a return. After returning your order, we will process a refund.
Priority + Insured Shipping
If you've selected 'Shipping Protection', you will have the option to reship or receive a refund if your order is lost in transit.
Lost/Missing Packages
We are not responsible if an incorrect address is entered during checkout. Please ensure your billing and shipping details are correct. If we make an error, we will take full responsibility at no extra cost.
Customs
We are not responsible for any customs fees once items have shipped. By purchasing, you agree that customs fees may apply upon arrival in your country.
Shipping Time
| Location | Estimated Shipping Time |
|---|---|
| United States | 7–15 Business Days |
| Canada & Europe | 7–15 Business Days |
| Australia & New Zealand | 15–25 Business Days |
| Central & South America | 7–15 Business Days |
| Asia | 7–15 Business Days |
| Africa | 15–30 Business Days |
*Maximum delivery time: 20 business days.
*Processing time: 2-3 business days.
*Shipping times exclude customs clearance delays.
Tracking Information
You will receive a tracking number via email once your order ships. In some cases, tracking may not be available.
No Tracking Information
Tracking may take 2-5 business days to update. If no updates appear after 5 business days, please contact support.